The 8 Myths of SLM & IWMS Implementations
Focusing on technology will not help you unleash the full potential of Store Lifecycle Management (SLM) and Integrated Workplace Management (IWMS) solutions. You need to understand how to strategically apply technology, in order to quickly achieve operational improvements and ROI. This only comes with experience and a fundamental understanding of the underlying business.
Implementing IWMS and SLM systems definitely comes with challenges, and the key to success is knowing exactly what you’re getting into and planning accordingly so that expectations meet reality. We’ve implemented SLM and IWMS solutions for over a 100 brands globally, and pretty much seen it all. Drawing on our experience, we’d like to share The 8 Myths of SLM & IWMS Implementations.
By taking the experience and lessons learned from more than 100 SLM and IWMS implementations, and identifying the top eight myths that have consistently tripped up our clients and collective project teams, we help you bridge the gap between myth and reality – and help you avoid some bumps and bruises along the way.
This is an abridged version of a white paper we recently published. The white paper we provide a full discussion of each myth and then provide practical solutions to each – what we call Myth Busters. In this blog post, we’ll just be sharing an overview of the myths, so be sure to download the white paper for the full story.
MYTH 1 - I SAW IT IN THE DEMO
Demoware vs. Out-of-the-Box Functionality.
There is an industry around making demos as slick as movies, but they are not necessarily a true representation of what you’ll get. A demo should paint picture of what the world could be like if you license and implement the vendor’s software – but is not a representation of how the software operates OOB.
MYTH 2 - IF WE BUILD IT, THEY WILL COME
Lack of Change Management Changes Everything.
What started off full of energy and momentum with promises of a better future– has ended up with an organization that can’t seem to transition to the new way of doing things. Half of the users are stuck in the past and half are attempting to forge a new path forward. One of our favorite says holds true here. If something doesn’t change, nothing changes.
MYTH 3 - THIS IS SaaS, WE DON’T NEED IT
IT Staffing for SaaS and Hosted Solutions
The trend over the last five years is definitely toward externally hosted and managed solutions, even in our niche industry. The problem is that companies believe implementing a SaaS or externally hosted and managed solution doesn't require IT department resources. This myth is wrong and a recipe for disaster.
MYTH 4 - ONE SIZE FITS ALL
Failing to Plan is Planning to Fail.
There’s no such thing as a cookie-cutter SLM / IWMS implementation -- no matter how hard software vendors try to convince you otherwise. Each implementation and client is different and what is needed for one might not be needed for the other, even if the scope is the same.
MYTH 5 - I WANT IT ALL, NOW
The Process to Reach High Impact Benefits.
While what often sells is the promise of the hard to achieve, utopian benefits, there is a process you need to follow. That process takes time and patience. Realizing the power of Store Lifecycle Management or IWMS solutions is no different.
MYTH 6 - IT’S ABOUT THE TECHNOLOGY
The Right Approach and Team Means Everything.
Two months into an SLM / IWMS implementation, it dawns on you - your implementation partner doesn’t know the first thing about reconciling Common Area Maintenance. While they seem to know the technology, they lack an understanding of your business.
MYTH 7 - THE SOFTWARE DOES THAT
The Reality of Out-of-the-Box Implementations.
We cringe anytime we hear the term out-of-the-box (OOB), because in the more than one hundred implementations we’ve done, it has never been true – or at least, completely true. With very few exceptions, OOB functionality is a myth.
MYTH 8 - START THE GETAWAY CAR
The End is Really the Beginning.
Often, companies are too quick to usher the consultants out the door and not see the value in an extended period of post implementation support. But most are not prepared for what happens in the days and weeks after go-live, and even fewer have the in-house capabilities to support the volume of questions, change requests and on-going training needs that most companies require.
Download the white paper below for a full discussion and analysis of each myth and a practical solution for each.